We value our clients, that is why we entrust only experienced and friendly technical support specialists to assist them in connecting, integrating, configuring and maintaining our products.
1. Do not hesitate and respond within 10 minutes after the request.
2. Respond with understandable and detailed instructions.
If the client struggles figuring things out, we do not give links to the knowledge base, but explain everything in detail.
3. Notify about all stages of processing the request.
We continuously monitor the status of sources and immediately inform clients about the performance of their resources.
The most common messages are:
We also analyze clients’ control panel activity and always offer assistance if we notice that they cannot set up content delivery themselves.
4. Be responsive and helpful in any situation.
Every our client can be sure that we will provide qualified help around the clock, without holidays and weekends, in Russian, English, and soon in Chinese.