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Customer Success Manager
Sales
Moscow / Perm / Luxembourg
Russia / Luxembourg
What you will do:
- Building strong relationships with external customers and internal departments by having regular contact (email/phone/messages)
- Creating customer awareness within the company and acting as “the voice of the customer”
- Coordinating customer escalations and communicating with customers regarding the (current) status escalations
- Analyzing, reviewing and reporting performance results with customers
- Establishing and maintaining strong working relationships with department heads & product owners, account managers and customers
- Helping product owners understand the service management requirements for proposed new services and the impact
Required Skills:
- At least 2 years of customer care / service experience in IT and/or project management
- ITIL Service Management Foundation
- Solid administrative experience
- Natural ability to work with prospects and customers, to find what they want, provide solutions to ensure a smooth sales process
- Natural ability to work with internal teams, product managers and technical staff to ensure we deliver to the customers expectations
- Ability to establish a service review process; planning, organizing and facilitating recurring meetings
- Excellent oral and written communication skills in both English and Russian (French and German also advantageous)
Desired Skills:
- Customer relationship management
- Proficiency with HubSpot CRM and Intranet
- Creating and maintaining all customer success related documents and Wiki pages including archives
- Ability to develop and maintain long-term client relationships
- Creating customer reports in close cooperation with account managers (sales) and process managers (procurement/infrastructure) for customers
- Acting as project manager in case of new deliveries or renewal of contract/services
- Contract/engagement/relation management
We offer:
- Official employment in an international company with clients in 21 countries
- Wide opportunities for professional and career growth
- Enthusiastic and advanced team
- Competitive official salary
- Excellent coffee, tea, snacks in the office
To apply, please forward your resume to job@gcorelabs.com.
