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Customer Success Manager

Sales
Moscow / Perm / Luxembourg
Russia / Luxembourg
What you will do:
  • Building strong relationships with external customers and internal departments by having regular contact (email/phone/messages)
  • Creating customer awareness within the company and acting as “the voice of the customer”
  • Coordinating customer escalations and communicating with customers regarding the (current) status escalations
  • Analyzing, reviewing and reporting performance results with customers
  • Establishing and maintaining strong working relationships with department heads & product owners, account managers and customers
  • Helping product owners understand the service management requirements for proposed new services and the impact
Required Skills:
  • At least 2 years of customer care / service experience in IT and/or project management
  • ITIL Service Management Foundation
  • Solid administrative experience
  • Natural ability to work with prospects and customers, to find what they want, provide solutions to ensure a smooth sales process
  • Natural ability to work with internal teams, product managers and technical staff to ensure we deliver to the customers expectations
  • Ability to establish a service review process; planning, organizing and facilitating recurring meetings
  • Excellent oral and written communication skills in both English and Russian (French and German also advantageous)
Desired Skills:
  • Customer relationship management
  • Proficiency with HubSpot CRM and Intranet
  • Creating and maintaining all customer success related documents and Wiki pages including archives
  • Ability to develop and maintain long-term client relationships
  • Creating customer reports in close cooperation with account managers (sales) and process managers (procurement/infrastructure) for customers
  • Acting as project manager in case of new deliveries or renewal of contract/services
  • Contract/engagement/relation management
We offer:
  • Official employment in an international company with clients in 21 countries
  • Wide opportunities for professional and career growth
  • Enthusiastic and advanced team
  • Competitive official salary
  • Excellent coffee, tea, snacks in the office

To apply, please forward your resume to job@gcorelabs.com.

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