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Technical Account Manager (Global)

Sales
Minsk / Moscow / Perm / Remotely / Amsterdam
Belarus / Russia / Remotely / Netherlands

G-Core Labs team is looking for a Technical Account Manager whose role is to build relationships with the company’s key customers. The main tasks of a TAM are to represent clients’ interests, to help clients’ businesses grow using G-Core Labs services, to inform about the work of services, to be a link between the client and the G-Core Labs teams.

What you will do:
  • Accelerate customer adoption of G-Core Labs products (Cloud/Hosting/CDN/Storage/DDoS Protection and etc) by leading the implementation journey
  • Advocate for customer needs in order to overcome adoption blockers and issues
  • Advocate for customer needs in order to overcome adoption blockers and issues Lead across multiple work streams and teams to maintain customer momentum
  • Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps
  • Understand customer’s business and technical needs
  • Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments (incidents and maintenance)
Required Skills:
  • 5+ years of experience in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations or transformation programs
  • Experience supporting customers in one of the following: cloud operations (launch, capacity planning, product release management), technical support, escalation management, IT consulting
  • Understanding the following: IT operations, service management, cloud/hosting services basics
  • Excellent interpersonal, written, and verbal communication skills
  • Strong writing skills with the ability to write clearly and quickly, to explain technical concepts to a non-technical audience
  • Upper-Intermediate English
  • Trust building skill
  • Experience of successful negotiation
  • Conflict management skill
  • Experience in making decisions, considering the interests of all parties
Desired Skills:
  • Experience in customer support process development
  • Experience with Data Center Infrastructure Management, NOC, and connectivity services
  • Ability to manage a cross-functional team
We offer:
  • Official employment in an international company with clients in 21 countries
  • Wide opportunities for professional and career growth
  • Enthusiastic and advanced team
  • Competitive official salary
  • Excellent coffee, tea, snacks in the office

To apply, please forward your resume to job@gcorelabs.com.

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