Camera and microphone. What to do if the camera/microphone is not working

If no one can hear or see you in a call room, the camera or microphone icons are crossed out, and when you click on them, nothing changes, follow the instructions below.

  1. Make sure that your browser is supported by Meet.
  2. Check whether the microphone and camera are allowed in the browse settings:
  3. Clear cache and cookies
  4. Check microphone and camera settings in a browser:
  5. Check the installed browser extensions
  6. Pay attention to the firewall settings
  7. Check the camera and microphone settings in your operating system:

Make sure that your browser is supported by Meet

 

  PC  

  Windows  

  Chrome 70+; Edge 79+; Firefox 70+; Opera 60+.  

  Mac OS  

  Chrome 70+; Safari 12+; Firefox 70+; Opera 60+.  

 

  Mobile  

  iOS  

  Safari iOS 13+  

  Android  

  Chrome 70+;  

 

Check whether the camera and microphone are allowed in a browser.

When you were first asked for access to your camera and microphone you may have selected Don't Allow instead of Allow. 

Find your browser in the list below and follow the instructions to check your camera settings.

Google Chrome

To check, click on the padlock icon in the browser's address bar.

If a Camera/Microphone field is set to Don't Allow, change it to Allow, then reload the page.

chrome_______________.png

Firefox

To check, click on the padlock icon in the browser's address bar.

If a Use the camera or Use the microphone field is set to Temporarily blocked, click the cross sign next to this value, then reload the page.

firefox_blocked.png

After reloading the page, a dialog box will appear asking you to allow the camera and microphone.

Click Allow.

firefox_allow.png

 Opera

To check, click on the camera icon in the browser's address bar.

If the window that appears indicates that access to the camera and microphone is denied, click Clear settings and update.

opera_blocked.png

After reloading the page, a dialog box will appear asking you to allow the camera and microphone. Click Allow.

opera_allow.png

Yandex.Browser

To check, click on the camera and microphone icon in the browser's address bar.

If the toggle switch for the Use the camera or Use the microphone field is set to Off, change its position to On, then reload the page.

yandex___________________.png

Safari

Reload the page. After reloading the page, a dialog box will appear asking you to allow the camera and microphone. Click Allow.

Safari_fullscreen.png

 

Clear your cache and cookies

Difficulties with video and audio delivery may be caused by an outdated cookie file that allows other applications that have priority over Meet to use the camera and microphone.

We recommend clearing the cache and cookies for the entire browser, then restarting your computer.

Use the following links:

How to clear cookies in Chrome

How to clear cookies in Firefox

How to clear cookies in Opera

How to clear cookies in Yandex.Browser

How to clear cookies in Safari

 

Check microphone and camera settings in a browser


Chrome, Opera, and Yandex.Browser

In Chrome, Opera and Yandex.Browser settings, you can manage the default camera and microphone, as well as whitelist websites or block websites from accessing your camera/microphone.

Use the links below to redirect to the camera and microphone settings in Chrome, Opera and Yandex.Browser

Chrome:
Camera: chrome://settings/content/camera
Microphone: chrome://settings/content/microphone

Opera:
Camera: opera://settings/content/camera
Microphone: opera://settings/content/microphone

Yandex.Browser:
Camera: browser://settings/content/camera
Microphone: browser://settings/content/microphone

Make sure that meet.gcorelabs.com is in the Allow section.

chrome_____________.png

 

Firefox

In Firefox settings, you can control your camera and microphone, whitelist websites, or block websites from accessing your camera / microphone.

Use the links below to redirect to the camera and microphone settings:

1. Go to about:preferences#privacy

2. Find a Permissions section.

3. Go to Camera or Microphone Settings.

4. Make sure that meet.gcorelabs.com is not in the blocklist.

firefox_____________.png

Safari

In the Safari app, select Safari > Settings, then select Camera or Microphone.

Make sure that meet.gcorelabs.com is not in the blocklist.

image__25_.png

Check the installed browser extensions

Some third-party extensions may cause problems with the camera and microphone on some websites.

To make sure that extensions don't block meet.gcorelabs.com access to the camera and microphone:

  1. Open meet.gcorelabs.com in the incognito mode or in private browsing.
  2. If meet.gcorelabs.com 1works properly, issues with the camera or the microphone were caused by one of the installed expansion.

Please, note! Unfortunately, there is no way to quickly determine the extension.

We recommend disabling each of the installed extensions one by one to determine which one is causing issues.

Pay attention to the firewall settings

Some browsers are not able to connect through strict networks/firewalls. If you encounter this, try using a different browser.

Please, note! Currently, Firefox doesn't support connections through very strict firewalls, so if you're in a corporate network, use Chrome or Opera browsers.

Check the camera and the microphone settings in your operating system

MacOS

The MacOS Mojave update lets you manage your camera and microphone privacy settings at the system level.

Your browser may have been blocked from accessing these devices by mistake.

To check this and allow your browser to access your camera and microphone:

1.Click on the Apple icon in the upper-left corner and select System Preferences.

System_preferences.png

2.Go to the Security and Privacy section.
3. Select Camera/Microphone from the list of options and go to the Privacy section.

4.Check the box next to your browser to allow access.

Security___Privacy.png

5. Restart the browser for the updates to take effect.

 

Windows

In Windows 10, you can check access the microphone or camera, or set the default microphone at the system level.

The default microphone

1. To set up the default microphone:

2. Click Start.

3. Go to Settings.

4. Select System.

windows_system.png

5. In the Input settings section, select the desired input device.

windows_sound__input.png


Allowing access to a microphone or camera

To check and configure access to your microphone and camera:

1. Click Start.

2. Go to Windows Settings.

3. Select Privacy.

windows_settings_privacy.png

4. To check the camera, select Camera from the menu on the left.

5. Make sure that your browser has permission to use it.

windows_camera.png

6. To check the microphone, select Microphone from the menu on the left.

windows_microphone.png

7. Make sure that your browser has permission to use it.



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