Errors. What to do if Meet gives an error message: possible Meet errors and their solution

This article contains a list of errors that may occur while using Meet.

If the recommendations below do not help, please contact your administrator or technical support  (support@gcore.com).

  

Use links to for quick search of error groups:

Server connection 

Communication with interlocutors (audio / video / chat) 

Microphone/camera usage 

Additional options (camera change / quality change / name change / screen sharing) 

Connection to the call 

Error text  

Causes and recommendations 

Server connection 

Server connection error

Pleasecheck your internet connection

server connection error has occurred.

The cause of the error is fixed or mobile Internet short-term disconnection.

1. Please check your internet connection and refresh the page. 

2.Check that you are not using a VPN.

 

Sometimespublic and corporate VPN services restrict

necessary connections and speed.

This affects the connection to the server.

The connection to the server

has been lost

The connection to the server has been lost.

 The cause of the error is fixed or mobile Internet short-term disconnection. Please check

 

 check your internet connection and refresh the page. 

2.Check that you are not using a VPN.

 

Sometimespublic and corporate VPN services restrict

necessary connections and speed.

This affects the connection to the server.

Server connection error

Server connection error.

This is an unusual situation, we are already working on it

and the server will become available soon.

1.Please refresh the page and try again. 

2. If the situation has not changed,

write to your system administrator or

to our technical support (support@gcore.com)

Communication with interlocutors (audio/video/chat) 

Unable to get video/audio content of

one of the interlocutors

A server connection error has occurred.

Unable to get video/audio content of one of the interlocutors.

1.Please refresh the page and try again. 

2.Check that you are not using a VPN.

 

Sometimespublic and corporate VPN services restrict

necessary connections and speed.

This affects the connection to the server.

Chat error

Unable to receive  and send messages

A server connection error has occurred.

Unable to receive and send messages.

1.Please refresh the page and try again.

2.Check that you are not using a VPN.

 

Sometimespublic and corporate VPN services restrict

necessary connections and speed.

This affects the connection to the server.

Unable to open the chat

A server connection error has occurred. 

Unable to open the chat.

1. Please refresh the page.  

2.Check that you are not using a VPN.

 

Sometimes, public and corporate VPN services restrict

necessary connections and speed.

This affects the connection to the server.

Unable to send the message

A chat error has occurred.

Unable to send the message.

1.Please refresh the page. 

2.Check that you are not using a VPN.

 

Sometimes, public and corporate VPN services restrict

necessary connections and speed.

This affects the connection to the server. 

Microphone/camera usage 

The microphone is no longer available

The microphone cannot be found.

Check its settings or reconnect.

1.Please refresh the page. 

2.Make sure the required audio device is selected in the microphone settings. 

The selected microphone

cannot be connected

 

 

The selected microphone cannot be connected due to

incorrect device operation or server error.

1.Please refresh the settings. 

2.Refresh the page. 

3. Make sure the required audio device is selected in the microphone settings.

Server-side microphone error

A server-side microphone error has occurred.

The audio stream is not available on the server.

1.Please check the page.

2.Make sure the required audio device is selected in the microphone settings. 

3.Check that you are not using a VPN.

 

Sometimes, public and corporate VPN services restrict

necessary connections and speed.

This affects the connection to the server.

The camera is no longer available

The camera cannot be found.

 

1.Check its settings or reconnect.

2.Please refresh the page. 

3. Make sure the required video device is selected in the camera settings.

The selected camera cannot be connected

 

The selected camera cannot be connected due to

incorrect device operation or server error.

1.Please check its efficiency and settings.

2.Refresh the page. 

3.Make sure the required video device is selected in the camera settings.

Server-side camera error

A server-side camera error has occurred.

The video stream is not available on the server.

1.Please refresh the page.

 2. Make sure the required video device is selected in the camera settings.

 3. Check that you are not using a VPN.

 

Sometimes, public and corporate VPN services restrict

necessary connections and speed.

This affects the connection to the server.

Unable to turn on camera or microphone

Unable to turn on the camera or microphone.

1. Please make sure the site is allowed to use the camera and microphone

2. If there is no permission to use the camera and microphone, follow the instructions. 

Additional options 

(camera change/quality change/username change/screen sharing) 

Camera switch error

 

A camera switch error has occurred.

Please refresh the page and select the required camera.

Image quality cannot be changed

Image quality cannot be changed.

1.Check the camera’s operation and settings. 

2. Please refresh the page. 

3. Make sure the required video device is selected in the camera settings.

Screen sharing error

A screen sharing error has occurred.

The current browser may not be able to support the screen sharing option.

Please refresh the page and try again in the current or other browsers.

Unable to change the name

Unable to change the name.

1.Please refresh the page and try again. 

2. The administrator may restrict the opportunity to change the username.

In this casecontact the administrator who created the video call room.

Connection to the call 

Unable to join the call

Unable to join the call. 

  

1.Please, make sure the connection link hasn't changed,

refresh the page, and try again. 

2.Check if the PIN is correct.    

3.The administrator may deny access to unauthorized users.

In this case, get permission from your administrator.

Unable to join the call in

Chrome and Yandex Browser on iOS

Apple allows video calling on iOS only in the Safari browser.

 

1. Please open the link in iOS Safari browser. 

 2.Check if your browser is compatible with Meet.

There is a blank screen instead ofcall room interface

Please check if the link is correct.  

Refresh the page.

 

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