CDN tariffs: what for and when the money is written off, how to change the tariff

You can view the current CDN pricing page on our website.

What for and when we write off money according to the tariff
How additional options are paid
When will the service stop if you do not pay
Where to view the history of balance top-ups and write-offs
How to change the tariff

What for and when we write off money according to the tariff

The tariff plan description contains the monthly traffic package and the price for the overage of the package. The overage of the number of requests is paid additionally.

 

Monthly traffic
package

Overage of traffic package

Overage of the number
of requests

What it is



 

 

 

 

 

The amount of traffic
that you can use
within the tariff.

The package is spent on transferring data from your source to the CDN server and from the CDN server to a user. It is updated on the 1st of the month.

 

Traffic usage in excess of the package.



 

 

 

 

Requests usage in excess of the limit.

Requests both from the CDN to the source and from the user to the CDN are included.

 

 

 

How we
write off
a payment











On the 3rd of every month












Money is written off in portions of ₽4000/€ 50/$60 (currency depends on account settings). We calculate the cost of the traffic in excess of the package and add it to the cost of requests in excess of the limit. As soon as expenses of ₽4000/€50/$ 60 are accumulated, we write off this amount.

On the 3rd of a new month, debts for the previous one are written off. That is, if a part of the overcommitments has not reached ₽4000/€50/$60 and remains unpaid, the payment for it will be charged on the 3rd.

Example






On the 3rd of the month, a flat fee for the tariff was written off




5 TB of traffic and 1 billion requests are available within the tariff. They ran out, you continued using the CDN.

The system calculated how much additional traffic and requests cost. The overcommitments reached ₽4000/€ 50/$60, this amount was written off from the balance.

When activating the tariff, you will pay the amount of money in proportion to the days that remain until the end of the month. For example, you activate a tariff with a price of €100/month on September 15. 15 days left until the end of September — exactly half a month. This means that when you activate the tariff you will pay half the price — €50. On October 3, €100 for October will be written off.

Why money for overage is written off in portions in ₽4000/€50/$60. This is the credit limit — the available amount of debt. Due to it, you do not need to keep money on the balance for the case of overage. If the expenses for overage do not reach the credit limit, the CDN will continue to work. Then the debt will be written off on the 3rd of the month along with the tariff fee.

For example, you have the Pro 5 TB tariff for €100/month, the credit limit is €50. You have used up a package of traffic, and the month is not over yet. The rest of the traffic is charged at an overage price — €0.02 per GB. By the end of the month, you've used up 100 GB of extra traffic. The overage price is €2. This amount does not reach the credit limit of €50. €2 will be debited in the new month: instead of the usual rate of €100, €102 will be written off.

The amount of the credit limit may change after the publication of the article. You can always see the current limit on the Dashboard of your personal account.

How additional options are paid

Additional options are listed on the CDN pricing page. To activate it, contact technical support via chat or by email support@gcorelabs.com. The price of the options is fixed and is written off together with the payment for the tariff on the 3rd day. For example, if you have activated a tariff for €100/month and "Extended statistics" for €200, then on the 3rd of a new month €300 will be written off.

Please note: when you use “Origin Shielding” the traffic calculating scheme changes. Typically, the package is spent on transferring two types of data:

●     From your source to the CDN server

●     From CDN server to client

When “Origin Shielding” is enabled, the traffic will be spent on three types of data:

●     From your source to the shielding server

●     From shielding server to CDN server

●     From CDN server to client

When will the service stop if you do not pay

As soon as expenses for overcommits reach the credit limit, the system will try to write off the debt amount (equal to the credit limit) from the balance. If there is no money, it will try to write off from the linked payment resource (for example, the bank card that you linked during registration). If there is no required amount, the CDN will stop delivering content to users. Top up the balance manually: the debt will be written off from it, and the service will work. The credit limit will also be updated — you will be able to have the debt without stopping the service.

If on the 3rd of the month on the balance there is not enough money to pay for services, two ways are possible:

  • You have no credit limit debt. The system will try to write off payment for the tariff and additional options from the balance. If it does not find money on the balance, the system will try to write it off from the linked payment resource. If there is no required amount, it will try to write off from the payment resource twice more — on the 4th and 5th. In case of failure on the 5th, all active services on the account will stop. For example, if CDN and Storage are activated, both services will stop working.
  • You have a credit limit debt. The system will try to write off from the balance, firstly — the credit limit debt, secondly — the tariff fee, and the fee for additional options. If it does not find money on the balance, the system will try to write it off from the linked payment resource. In case of failure, all active services on the account will stop immediately. For example, if CDN and Storage are activated, both services will stop working.

Where to view the history of balance top-ups and write-offs

Log in to your account, click the profile icon and go to "Billing". You need sections:

●     Expenses — history of write-offs for services for all products

●     Payments — account balance top-up history

How to change tariff

Click the profile icon in the lower-left corner of the page, choose Billing, and change the tariff you need.

The new tariff will be applied from the 1st day of the next month.

If you have any questions, please, contact us via chat or email support@gcorelabs.com. If you are interested in the Enterprise plan, please, write to our managers sales@gcore.lu.

 

 

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